Terms of Service

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, along with any policies referenced herein (including our Privacy Policy). These Terms apply to all visitors, users, and customers of the Service.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

To use the Service and place orders, you must be at least the age of majority in your jurisdiction, or you must have the consent and supervision of a parent or legal guardian. By using the Service, you represent and warrant that you meet these eligibility requirements.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including where we reasonably believe eligibility requirements are not met.

Some features of the Service may require you to create an account. When you register, you agree to:

• Provide accurate, current, and complete information;
• Keep your account information updated;
• Maintain the confidentiality of your login credentials; and
• Accept responsibility for all activity that occurs under your account.

You must notify us promptly at hello@craftedbyjoanna.com if you suspect any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

We strive to describe and display our products as accurately as possible. However, we do not warrant that product descriptions, images, colors, or other content are complete, reliable, or error-free. Because many items may be handmade or made to order, slight variations in appearance, dimensions, or finish are normal and are not considered defects.

All products are subject to availability. We reserve the right to limit quantities, discontinue any product, or modify product offerings at any time without notice.

All prices are listed in the currency indicated at checkout and are subject to change without notice. We make reasonable efforts to ensure pricing accuracy, but errors may occur.

If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel or refuse any order placed at the incorrect price, whether or not the order has been confirmed and payment processed. In such cases, we will notify you and offer the option to reorder at the correct price or receive a refund.

You agree to provide current, complete, and accurate payment information. Applicable taxes, shipping fees, and other charges may be added at checkout and will be displayed before you complete your purchase. Payment is processed through third-party payment providers, and by submitting payment information you authorize us and our providers to charge the applicable amount.

Your submission of an order constitutes an offer to purchase. All orders are subject to acceptance by us, and we may, at our discretion, accept or decline any order.

An order confirmation or acknowledgment does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to limit or cancel quantities purchased per person, per household, or per order, and to refuse or cancel any order for reasons including suspected fraud, unauthorized transactions, or product unavailability.

If we cancel an order after payment has been processed, we will issue a refund in accordance with our applicable policies.

Shipping timeframes, methods, and costs are described at checkout or in our separate Shipping Policy, where applicable. Estimated delivery times are not guaranteed, and we are not responsible for delays caused by carriers or events beyond our reasonable control.

Returns, exchanges, and refunds are governed by our Return Policy. Unless otherwise stated, requests must be made within [RETURN WINDOW] of delivery, and items must meet the conditions described in that policy. Certain items (such as custom, personalized, or made-to-order goods) may be non-returnable except where required by law. Please refer to our Return Policy or contact us at [CONTACT EMAIL] for details.

All content on the Service — including text, graphics, logos, images, product designs, photographs, and software — is the property of the operator, Crafted By Joanna LLC, or its licensors, and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content without our prior written permission.

All trademarks, service marks, and trade names displayed on the Service are the property of their respective owners and may not be used without permission.

If you submit reviews, comments, images, or other content through the Service ("User Content"), you retain ownership of that content. However, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, display, adapt, and distribute your User Content in connection with operating and promoting the Service.

You represent that you own or have the necessary rights to any User Content you submit and that it does not infringe the rights of any third party or violate any law. We reserve the right, but not the obligation, to review, remove, or refuse any User Content at our discretion.

You agree not to use the Service to:

• Violate any applicable law or regulation;
• Infringe the intellectual property or other rights of any party;
• Transmit any harmful, fraudulent, defamatory, or objectionable material;
• Interfere with or disrupt the Service, servers, or networks;
• Attempt to gain unauthorized access to any part of the Service or its systems;
• Use automated means (such as bots or scrapers) to access the Service without permission; or
• Engage in any activity that could damage, disable, or impair the Service.

We may suspend or terminate your access for any violation of these Terms.

The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or terms of any third-party sites or services. Your use of third-party websites and services is at your own risk and subject to their respective terms and policies. We encourage you to review those policies before engaging with them.

To the fullest extent permitted by law, the Service and all products are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, timely, or error-free, or that any defects will be corrected. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

To the fullest extent permitted by applicable law, in no event shall the operator, Crafted By Joanna LLC, or its owners, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of (or inability to use) the Service or any products purchased.

To the extent permitted by law, our total aggregate liability arising out of or related to these Terms or the Service shall not exceed the amount you paid for the product or order giving rise to the claim.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless the operator, Crafted By Joanna LLC, and its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) any User Content you submit.

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including a breach of these Terms. Upon termination, your right to use the Service will immediately cease.

Provisions of these Terms that by their nature should survive termination — including intellectual property rights, disclaimers, limitations of liability, and indemnification — will continue to apply.

These Terms shall be governed by and construed in accordance with the laws, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Kansas, unless otherwise required by applicable law.

Nothing in this section limits any rights you may have under mandatory consumer protection laws in your place of residence.

We may update or modify these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Changes become effective when posted, unless otherwise stated. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

These Terms, together with any policies referenced herein, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. You may not assign or transfer these Terms without our prior written consent; we may assign our rights and obligations without restriction.

If you have any questions about these Terms, please contact us:

• Business name: Crafted By Joanna LLC
• Email: hello@craftedbyjoanna.com
• Mailing address: Crafted By Joanna LLC 1413 Dean Ave. Junction City, KS 66441

We will do our best to respond to your inquiry in a timely manner.