Shipping Policy

Orders are typically processed within 5 business days after payment is confirmed. Processing time refers to the time it takes to prepare your order for shipment and does not include transit time.

Please note the following:

• Business days are Monday through Friday] and exclude weekends and public holidays observed in our location.
• Orders placed after 1:00 PM or on weekends and holidays are processed on the next business day.
• Made-to-order, personalized, or custom items may require additional preparation time. Estimated timelines for these items are noted on the product page or in your order confirmation.
• During peak seasons, promotions, or high-volume periods, processing times may be longer than usual.

You will receive a confirmation email once your order has been placed and a separate notification once it ships.

We offer the following shipping options at checkout, where available:

• USPS Ground
• USPS Priority

The exact methods available to you, along with their costs, are calculated and displayed at checkout based on your destination, the items in your order, and the total order weight or size.

Shipping rates may be determined by any of the following, as applicable:

• A flat rate per order
• Weight- or size-based pricing
• Carrier-calculated rates
• Free shipping for orders that meet [FREE SHIPPING THRESHOLD], where offered

Any applicable taxes, duties, or fees are described in the sections below.

We currently ship to United States. If your destination does not appear as an option at checkout, we may not be able to ship to your location at this time.

We are not responsible for delays or restrictions imposed by local carriers or authorities in your delivery region. Some products may be restricted from shipping to certain locations due to legal or logistical limitations.

Once your order ships, we will send a shipping confirmation email to the address on file. Where tracking is available, this email will include a tracking number and a link to follow your shipment's progress.

Please allow up to 24 hours for tracking information to update after you receive your notification. If your tracking details do not update or appear inaccurate, contact us at hello@craftedbyjoanna.com and we will assist you.

Estimated delivery times depend on your selected shipping method and destination. Typical transit times are approximately:

• 5 business days for domestic orders

Delivery estimates are provided by the carrier and are not guaranteed. Total delivery time equals processing time plus transit time.

Delays may occur due to circumstances beyond our control, including weather, carrier disruptions, customs processing, incorrect addresses, or high-demand periods. We appreciate your patience should such delays arise.

Please ensure that your shipping address is complete and accurate at the time of purchase. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping details, contact us as soon as possible at hello@craftedbyjoanna.com. We will do our best to update your order before it ships, but we cannot guarantee changes once an order has been processed.

If a package is returned to us due to an incorrect address or failure to collect it, you may be responsible for additional shipping costs to resend the order.

Once an order is handed to the carrier, it is in their custody during transit. While we are not liable for carrier-related issues, we want to help resolve any problems.

• Delayed shipments: If your package is significantly delayed beyond the estimated delivery window, contact us at hello@craftedbyjoanna.com so we can help investigate.
• Lost shipments: If tracking indicates your order was not delivered or appears lost, reach out to us and we will assist in filing a claim with the carrier where applicable.
• Damaged items: If your order arrives damaged, please contact us within [DAMAGE REPORTING WINDOW] of delivery and include photos of the item and packaging so we can help resolve the issue.

Any replacement or refund is subject to our Return Policy and the outcome of the carrier's investigation.

International shipments may be subject to customs inspections, import duties, taxes, and fees imposed by the destination country. These charges are not included in your order total or shipping cost and are the responsibility of the recipient.

We have no control over these charges and cannot predict their amount. Please check with your local customs office for more information before ordering. If a package is refused or abandoned due to unpaid customs charges, we may be unable to issue a refund for shipping costs.

We may update this Shipping Policy from time to time to reflect changes in our practices, carriers, or applicable requirements. The most current version will always be posted on this page with the updated effective date. We encourage you to review this policy periodically.

If you have questions about your order, shipping options, or this policy, please contact us:

• Phone / Text: (385) 630-3116
• Email: hello@craftedbyjoanna.com
• Mailing Address: Crafted By Joanna LLC 1413 Dean Ave. Junction City, KS 66441
• Business Hours: 9:00 am - 5:00 pm Monday - Friday, closed all Federal Holiday's

We aim to respond to all inquiries within 24 hours.