Returns & Refunds Policy

You may request a return within 30 of the delivery date. To be eligible, items generally must be:

• Unused, unworn, and in their original condition
• In the original packaging, with any tags, labels, or protective materials attached
• Accompanied by proof of purchase (order number or receipt)

Requests made after the return window may not be accepted. Certain items may not be eligible for return — specifically custom made orders. See Non-Returnable Items below.

Some products cannot be returned or refunded unless they arrive damaged or defective. These typically include:

• Custom, personalized, or made-to-order items (created specifically for you)
• Digital downloads or gift cards
• Items marked final sale or clearance
• Perishable goods, or items that have been used, washed, or altered

If you're unsure whether your item qualifies, please contact us before purchasing or before starting a return.

To begin a return, please contact us using the details in the Contact Us section below and include:

1. Your order number
2. The item(s) you wish to return
3. The reason for the return (and photos, if the item is damaged or defective)

We'll review your request and, if approved, provide return instructions and a return address. Please do not send items back before receiving return instructions, as unauthorized returns may not be processed.

Unless the return is due to our error or a damaged/defective item, you are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive items shipped without tracking.

Once we receive and inspect your returned item, we'll notify you whether your refund is approved.

• Approved refunds are issued to your original payment method.
• Please allow 5 business days for the refund to be processed after approval; your bank or card issuer may need additional time to post the credit.
• Original shipping charges are non-refundable, except where the return is due to our error or a damaged/defective item.
• Return shipping costs are non-refundable unless otherwise stated.

If your item is returned in a condition that does not meet the eligibility requirements above, we may reduce or decline the refund, or return the item to you.

If you'd like a different size, color, or item, please contact us to arrange an exchange. Availability cannot be guaranteed. In many cases, the fastest way to get what you want is to return the original item for a refund (following the steps above) and place a new order.

Exchanges for damaged or defective items are handled at no additional cost to you — see Damaged or Defective Items below.

If you received an item as a gift and it was shipped directly to you, you may be eligible for a return in the form of store credit or an exchange, subject to the eligibility requirements and return window above.

If the order was shipped to the gift giver rather than to you, any refund will generally be issued to the original purchaser and payment method. Please contact us with the order number (if available) and we'll do our best to assist.

We're sorry if your order arrives damaged, defective, or incorrect. Please contact us within [DAMAGE REPORTING WINDOW] of delivery and include:

• Your order number
• A description of the problem
• Photos of the item and the packaging

Once we confirm the issue, we'll arrange a replacement, exchange, or refund at no additional cost to you, including any required return shipping. Please keep the original packaging until your claim is resolved.

If you need to cancel or change an order, please contact us as soon as possible. We'll do our best to accommodate your request, but we may be unable to make changes once an order has been processed, shipped, or (for custom/made-to-order items) started. In those cases, the standard terms of this policy will apply.

Questions about a return, refund, or exchange? We're here to help.

• Email: hello@craftedbyjoanna.com
• Call or text: (385) 630-3116

Please include your order number so we can assist you as quickly as possible.