Email Policy

We send marketing emails only to people who have given us permission to contact them. You may provide consent in ways such as:

• Entering your email address in a signup form on our website and confirming your subscription.
• Checking a box to opt in to marketing emails during checkout or account creation.
• Signing up in person or at an event.

We do not add you to our marketing list without your consent, and we do not buy or rent email lists. Depending on your location, we may use a double opt-in process (asking you to confirm your subscription via a follow-up email) before sending marketing messages.

There are two broad categories of email we may send:

• Transactional emails relate to a specific action or account activity — for example, order confirmations, shipping updates, receipts, password resets, and responses to your inquiries. These are not marketing messages, and you generally cannot opt out of them while you have an active order or account, because they are necessary to provide the service you requested.
• Marketing emails promote products, sales, or other content. You can unsubscribe from these at any time (see below).

If you opt in to marketing emails, the messages you receive may include:

• New product announcements and restocks.
• Sales, promotions, discount codes, and special offers.
• Seasonal or holiday updates.
• Company news, stories, and behind-the-scenes content.
• Occasional surveys or requests for feedback.

The specific mix of content may vary over time. We try to keep our emails relevant and useful.

We send marketing emails on a periodic basis and try to avoid overloading your inbox. The exact frequency may vary depending on promotions, product launches, and the season. If you'd prefer to hear from us less often, many of our emails include a preferences link where you can adjust how frequently you receive messages, or you can unsubscribe entirely at any time.

You are always in control of the marketing emails you receive. To stop them, you can:

• Click the unsubscribe link at the bottom of any marketing email. This removes you from our marketing list.
• Use the manage preferences or update your preferences link, if available, to change the types or frequency of emails you receive.
• Contact us directly and ask to be removed (see Contact Us below).

After you unsubscribe, please allow a short processing period for the change to take full effect. You may still receive transactional emails related to any active orders or your account, as described above.

To make our emails more relevant, we may group subscribers or tailor content based on information such as past purchases, items viewed, sign-up source, or general location. This helps us send offers and updates that are more likely to interest you. You can opt out of marketing emails at any time regardless of how content is personalized.

We use third-party email and marketing platforms to send messages and manage our subscriber list. These providers process email addresses and related information on our behalf and are expected to protect that information. For more detail on how we handle your personal information generally, please see our Privacy Policy.

We handle the email address and any related information you provide in accordance with our Privacy Policy. We do not sell your email address to third parties for their own marketing. If you have questions about how your data is used, please review our Privacy Policy or contact us using the details below.

We may update this Email Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date above. We encourage you to review this page periodically.

If you have questions about this Email Policy, want to opt out, or need help managing your subscription, contact us at:

• Email: hello@craftedbyjoanna.com
• Phone / Text: (385) 630-3116)
• Mailing Address: Crafted By Joanna LLC 1413 Dean Ave. Junction City, KS 66441