The fine print.

Orders are typically processed within 5 business days after payment is confirmed. Processing time refers to the time it takes to prepare your order for shipment and does not include transit time.

Please note the following:

• Business days are Monday through Friday] and exclude weekends and public holidays observed in our location.
• Orders placed after 1:00 PM or on weekends and holidays are processed on the next business day.
• Made-to-order, personalized, or custom items may require additional preparation time. Estimated timelines for these items are noted on the product page or in your order confirmation.
• During peak seasons, promotions, or high-volume periods, processing times may be longer than usual.

You will receive a confirmation email once your order has been placed and a separate notification once it ships.

We offer the following shipping options at checkout, where available:

• USPS Ground
• USPS Priority

The exact methods available to you, along with their costs, are calculated and displayed at checkout based on your destination, the items in your order, and the total order weight or size.

Shipping rates may be determined by any of the following, as applicable:

• A flat rate per order
• Weight- or size-based pricing
• Carrier-calculated rates
• Free shipping for orders that meet [FREE SHIPPING THRESHOLD], where offered

Any applicable taxes, duties, or fees are described in the sections below.

We currently ship to United States. If your destination does not appear as an option at checkout, we may not be able to ship to your location at this time.

We are not responsible for delays or restrictions imposed by local carriers or authorities in your delivery region. Some products may be restricted from shipping to certain locations due to legal or logistical limitations.

Once your order ships, we will send a shipping confirmation email to the address on file. Where tracking is available, this email will include a tracking number and a link to follow your shipment's progress.

Please allow up to 24 hours for tracking information to update after you receive your notification. If your tracking details do not update or appear inaccurate, contact us at hello@craftedbyjoanna.com and we will assist you.

Estimated delivery times depend on your selected shipping method and destination. Typical transit times are approximately:

• 5 business days for domestic orders

Delivery estimates are provided by the carrier and are not guaranteed. Total delivery time equals processing time plus transit time.

Delays may occur due to circumstances beyond our control, including weather, carrier disruptions, customs processing, incorrect addresses, or high-demand periods. We appreciate your patience should such delays arise.

Please ensure that your shipping address is complete and accurate at the time of purchase. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping details, contact us as soon as possible at hello@craftedbyjoanna.com. We will do our best to update your order before it ships, but we cannot guarantee changes once an order has been processed.

If a package is returned to us due to an incorrect address or failure to collect it, you may be responsible for additional shipping costs to resend the order.

Once an order is handed to the carrier, it is in their custody during transit. While we are not liable for carrier-related issues, we want to help resolve any problems.

• Delayed shipments: If your package is significantly delayed beyond the estimated delivery window, contact us at hello@craftedbyjoanna.com so we can help investigate.
• Lost shipments: If tracking indicates your order was not delivered or appears lost, reach out to us and we will assist in filing a claim with the carrier where applicable.
• Damaged items: If your order arrives damaged, please contact us within [DAMAGE REPORTING WINDOW] of delivery and include photos of the item and packaging so we can help resolve the issue.

Any replacement or refund is subject to our Return Policy and the outcome of the carrier's investigation.

International shipments may be subject to customs inspections, import duties, taxes, and fees imposed by the destination country. These charges are not included in your order total or shipping cost and are the responsibility of the recipient.

We have no control over these charges and cannot predict their amount. Please check with your local customs office for more information before ordering. If a package is refused or abandoned due to unpaid customs charges, we may be unable to issue a refund for shipping costs.

We may update this Shipping Policy from time to time to reflect changes in our practices, carriers, or applicable requirements. The most current version will always be posted on this page with the updated effective date. We encourage you to review this policy periodically.

If you have questions about your order, shipping options, or this policy, please contact us:

• Phone / Text: (385) 630-3116
• Email: hello@craftedbyjoanna.com
• Mailing Address: Crafted By Joanna LLC 1413 Dean Ave. Junction City, KS 66441
• Business Hours: 9:00 am - 5:00 pm Monday - Friday, closed all Federal Holiday's

We aim to respond to all inquiries within 24 hours.

You may request a return within 30 of the delivery date. To be eligible, items generally must be:

• Unused, unworn, and in their original condition
• In the original packaging, with any tags, labels, or protective materials attached
• Accompanied by proof of purchase (order number or receipt)

Requests made after the return window may not be accepted. Certain items may not be eligible for return — specifically custom made orders. See Non-Returnable Items below.

Some products cannot be returned or refunded unless they arrive damaged or defective. These typically include:

• Custom, personalized, or made-to-order items (created specifically for you)
• Digital downloads or gift cards
• Items marked final sale or clearance
• Perishable goods, or items that have been used, washed, or altered

If you're unsure whether your item qualifies, please contact us before purchasing or before starting a return.

To begin a return, please contact us using the details in the Contact Us section below and include:

1. Your order number
2. The item(s) you wish to return
3. The reason for the return (and photos, if the item is damaged or defective)

We'll review your request and, if approved, provide return instructions and a return address. Please do not send items back before receiving return instructions, as unauthorized returns may not be processed.

Unless the return is due to our error or a damaged/defective item, you are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive items shipped without tracking.

Once we receive and inspect your returned item, we'll notify you whether your refund is approved.

• Approved refunds are issued to your original payment method.
• Please allow 5 business days for the refund to be processed after approval; your bank or card issuer may need additional time to post the credit.
• Original shipping charges are non-refundable, except where the return is due to our error or a damaged/defective item.
• Return shipping costs are non-refundable unless otherwise stated.

If your item is returned in a condition that does not meet the eligibility requirements above, we may reduce or decline the refund, or return the item to you.

If you'd like a different size, color, or item, please contact us to arrange an exchange. Availability cannot be guaranteed. In many cases, the fastest way to get what you want is to return the original item for a refund (following the steps above) and place a new order.

Exchanges for damaged or defective items are handled at no additional cost to you — see Damaged or Defective Items below.

If you received an item as a gift and it was shipped directly to you, you may be eligible for a return in the form of store credit or an exchange, subject to the eligibility requirements and return window above.

If the order was shipped to the gift giver rather than to you, any refund will generally be issued to the original purchaser and payment method. Please contact us with the order number (if available) and we'll do our best to assist.

We're sorry if your order arrives damaged, defective, or incorrect. Please contact us within [DAMAGE REPORTING WINDOW] of delivery and include:

• Your order number
• A description of the problem
• Photos of the item and the packaging

Once we confirm the issue, we'll arrange a replacement, exchange, or refund at no additional cost to you, including any required return shipping. Please keep the original packaging until your claim is resolved.

If you need to cancel or change an order, please contact us as soon as possible. We'll do our best to accommodate your request, but we may be unable to make changes once an order has been processed, shipped, or (for custom/made-to-order items) started. In those cases, the standard terms of this policy will apply.

Questions about a return, refund, or exchange? We're here to help.

• Email: hello@craftedbyjoanna.com
• Call or text: (385) 630-3116

Please include your order number so we can assist you as quickly as possible.

We stand behind the quality of the items we make and sell. We warrant that our products will be free from material defects in materials and workmanship under normal use for the applicable warranty period described below.

This is a limited warranty. It applies only to the original purchaser and only to products bought directly through our authorized storefront or channels. It is not transferable unless required by applicable law.

The warranty period begins on the date of delivery and lasts for 60 days from date of delivery unless a different duration is stated on the product page, packaging, or your order confirmation.

If a specific product carries a longer or shorter warranty, the terms stated for that product will control. Claims must be submitted within the applicable warranty period.

Subject to the exclusions below, this warranty covers defects that arise from normal use, including:

• Defects in the materials used to make the product.
• Defects in workmanship or assembly.
• Failure of the product to function as intended due to a manufacturing fault.

Because many of our items are handcrafted, minor variations in color, texture, grain, size, and finish are a natural part of the product and are not considered defects.

This warranty does not cover, and we are not responsible for, any of the following:

• Normal wear and tear, including fading, patina, scratches, and gradual deterioration over time.
• Misuse or abuse, including use of the product for a purpose it was not designed for.
• Accidental damage, drops, impacts, spills, or exposure to extreme heat, moisture, or sunlight.
• Improper care, cleaning, storage, or maintenance contrary to any care instructions provided.
• Unauthorized repairs, alterations, or modifications made to the product.
• Damage that occurs during shipping (please see the Shipping and Returns policies for handling of transit damage).
• Products purchased from unauthorized resellers or obtained secondhand.
• Items marked as final sale, clearance, custom, or personalized, except where a defect is covered by law.
• The natural, expected characteristics and variations of handmade or natural materials.

To submit a warranty claim, please contact us within the applicable warranty period and provide the following:

1. Your order number or proof of purchase.
2. A clear description of the issue, including when and how it appeared.
3. Photos or video showing the defect (this helps us resolve your claim faster).

Send your claim to us using the contact details below. We may ask for additional information or, in some cases, request that the product be returned for inspection.

If we determine that a product is covered by this warranty, we will, at our discretion and to the extent permitted by law, provide one of the following remedies:

• Repair of the defective product;
• Replacement with the same or a comparable product; or
• A refund or store credit for the affected item.

Where a replacement is not available, we may offer a substitute of similar value. Any repaired or replaced product continues to be covered for the remainder of the original warranty period.

If we ask you to return a product for inspection or service, we will provide instructions on how to do so. Responsibility for return shipping costs will be handled as described in our Returns Policy or as required by applicable law. Please do not send items back without first contacting us and receiving instructions.

Except as expressly provided in this Warranty and to the fullest extent permitted by applicable law, all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, are disclaimed.

Our total liability under this Warranty will not exceed the amount you paid for the affected product. We are not liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, a product.

Some jurisdictions do not allow certain limitations or exclusions, so some of the above may not apply to you.

This Warranty gives you specific legal rights. You may also have other rights that vary by state, province, or country. Nothing in this Warranty limits or replaces any non-waivable rights you have under applicable consumer protection laws. For questions about your legal rights, consult the relevant authority in your jurisdiction.

To make a warranty claim or ask a question about this policy, please reach out:

• Email: hello@craftedbyjoanna.com
• Phone / Text: (385) 630-3116
• Mailing Address: Crafted By Joanna LLC 1413 Dean Ave. Junction City, KS 66441

Please include your order number and photos of the issue so we can assist you as quickly as possible.

This site is operated by Crafted By Joanna LLC, a United States–based e-commerce business. We own and operate a number of individual brands and storefronts. Regardless of which brand storefront you are shopping from, Crafted By Joanna LLC is the entity responsible for the personal information collected through that storefront.

Contact:

• Crafted By Joanna LLC
• 1413 Dean Avenue, Junction City, KS 66441
• Phone: (385) 630-3116
• Email: hello@craftedbyjoanna.com

If you have questions about this policy or how your information is handled, please reach out using the details above.

We collect personal information in a few different ways: information you give us directly, information collected automatically when you use our site, and information we receive from third parties who help us operate our business.

Information you provide directly may include:

• Name, shipping address, and billing address
• Email address and phone number
• Order details and purchase history
• Payment information (processed by our payment providers — see below)
• Account login credentials, if you create an account
• Communications you send us, such as customer service messages, reviews, or survey responses

Information collected automatically may include:

• Device and browser information (such as IP address, browser type, and operating system)
• Usage data (such as pages viewed, links clicked, and time spent on the site)
• Cookies and similar tracking technologies (see the Cookies and Tracking Technologies section)

Information from third parties may include data from payment processors, shipping carriers, analytics providers, advertising partners, and social media platforms.

We do not knowingly collect more information than we need to provide our products and services.

We use the personal information we collect for purposes that include:

• Processing, fulfilling, and delivering your orders
• Taking payment and preventing fraudulent transactions
• Creating and managing your account
• Providing customer support and responding to your inquiries
• Sending transactional messages such as order confirmations, shipping updates, and returns information
• Sending marketing communications where permitted (you can opt out at any time)
• Personalizing your shopping experience and improving our products and site
• Analyzing site performance and understanding how customers use our storefronts
• Complying with our legal obligations, enforcing our terms, and protecting our rights

We only use your information for the purposes described in this policy or for compatible purposes disclosed to you at the time of collection.

Payments made through our storefronts are handled by third-party payment processors. When you make a purchase, your payment card details are collected and processed directly by these providers under their own security standards and privacy practices. We do not store full payment card numbers on our own systems.

We encourage you to review the privacy policies of the payment provider used at checkout. The provider name is displayed during the checkout process.

We and our service providers use cookies, pixels, tags, and similar technologies to operate and improve our site. These technologies help us:

• Keep your shopping cart and session working
• Remember your preferences
• Understand site traffic and usage patterns
• Measure and improve marketing and advertising

You can control cookies through your browser settings, and you may be able to opt out of certain tracking or targeted advertising. Note that disabling some cookies may affect how the site functions. Where required by law, we will request your consent before placing non-essential cookies.

We do not sell your personal information for money. We may share your information in the following circumstances:

• Service providers: With vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, email delivery, hosting, analytics, and customer support.
• Across our brands: Among the brands and storefronts owned and operated by Crafted By Joanna LLC, consistent with this policy.
• Advertising and analytics partners: With partners who help us measure and deliver marketing. Depending on your jurisdiction, certain data sharing for targeted advertising may be considered a "sale" or "sharing" of personal information — you can opt out as described in the Your Privacy Rights section.
• Legal and safety reasons: When we believe disclosure is necessary to comply with the law, respond to legal process, enforce our terms, or protect the rights, property, or safety of our company, our customers, or others.
• Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We require our service providers to protect your information and to use it only for the services they provide to us.

We keep personal information only as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

Retention periods vary depending on the type of information and the reason we hold it. For example, order and transaction records are typically retained for [RETENTION PERIOD] to meet legal and financial requirements. When information is no longer needed, we take steps to delete, anonymize, or securely dispose of it.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, and alteration. These measures include encryption in transit at checkout, access controls, and working with reputable service providers.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Please help protect your account by using a strong password and keeping your login credentials confidential.

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal exceptions.
• Portability: Request your information in a portable format.
• Opt out of sale/sharing/targeted advertising: Where applicable, opt out of the sale or sharing of your personal information for targeted advertising.
• Withdraw consent: Withdraw consent where we rely on it to process your information.
• Non-discrimination: Not receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, contact us at hello@craftedbyjoanna.com or using the details in the Who We Are section. We may need to verify your identity before fulfilling your request. You may also authorize an agent to make a request on your behalf where permitted by law. If we deny your request, you may have the right to appeal — instructions will be provided in our response.

Residents of certain U.S. states (such as California, Virginia, Colorado, Connecticut, and Utah, among others) may have specific rights under their state privacy laws. We honor the rights available to you under applicable law.

If you have opted in or where otherwise permitted, we may send you marketing emails or text messages about our products, promotions, and brands. You can opt out at any time by:

• Clicking the "unsubscribe" link in a marketing email
• Replying with the applicable stop keyword to a text message (message and data rates may apply)
• Contacting us at hello@craftedbyjoanna.com

Even if you opt out of marketing, we may still send you non-promotional messages related to your orders and account, such as order confirmations and shipping updates.

Our storefronts are intended for a general audience and are not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@craftedbyjoanna.com and we will take appropriate steps to delete it.

Our site may contain links to third-party websites, services, or social media platforms that we do not operate or control. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We are based in the United States, and your information is processed and stored in the United States and other locations where our service providers operate. If you access our site from outside the United States, please be aware that your information may be transferred to, stored in, and processed in a country that may have data protection laws different from those in your country.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. If the changes are significant, we may provide additional notice, such as posting a prominent notice on our site or contacting you directly. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Crafted By Joanna LLC
• 1413 Dean Avenue, Junction City, KS 66441
• Phone: (385) 630-3116
• Email: hello@craftedbyjoanna.com

We will respond to your inquiry within the timeframe required by applicable law.

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, along with any policies referenced herein (including our Privacy Policy). These Terms apply to all visitors, users, and customers of the Service.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

To use the Service and place orders, you must be at least the age of majority in your jurisdiction, or you must have the consent and supervision of a parent or legal guardian. By using the Service, you represent and warrant that you meet these eligibility requirements.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including where we reasonably believe eligibility requirements are not met.

Some features of the Service may require you to create an account. When you register, you agree to:

• Provide accurate, current, and complete information;
• Keep your account information updated;
• Maintain the confidentiality of your login credentials; and
• Accept responsibility for all activity that occurs under your account.

You must notify us promptly at hello@craftedbyjoanna.com if you suspect any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

We strive to describe and display our products as accurately as possible. However, we do not warrant that product descriptions, images, colors, or other content are complete, reliable, or error-free. Because many items may be handmade or made to order, slight variations in appearance, dimensions, or finish are normal and are not considered defects.

All products are subject to availability. We reserve the right to limit quantities, discontinue any product, or modify product offerings at any time without notice.

All prices are listed in the currency indicated at checkout and are subject to change without notice. We make reasonable efforts to ensure pricing accuracy, but errors may occur.

If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel or refuse any order placed at the incorrect price, whether or not the order has been confirmed and payment processed. In such cases, we will notify you and offer the option to reorder at the correct price or receive a refund.

You agree to provide current, complete, and accurate payment information. Applicable taxes, shipping fees, and other charges may be added at checkout and will be displayed before you complete your purchase. Payment is processed through third-party payment providers, and by submitting payment information you authorize us and our providers to charge the applicable amount.

Your submission of an order constitutes an offer to purchase. All orders are subject to acceptance by us, and we may, at our discretion, accept or decline any order.

An order confirmation or acknowledgment does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to limit or cancel quantities purchased per person, per household, or per order, and to refuse or cancel any order for reasons including suspected fraud, unauthorized transactions, or product unavailability.

If we cancel an order after payment has been processed, we will issue a refund in accordance with our applicable policies.

Shipping timeframes, methods, and costs are described at checkout or in our separate Shipping Policy, where applicable. Estimated delivery times are not guaranteed, and we are not responsible for delays caused by carriers or events beyond our reasonable control.

Returns, exchanges, and refunds are governed by our Return Policy. Unless otherwise stated, requests must be made within [RETURN WINDOW] of delivery, and items must meet the conditions described in that policy. Certain items (such as custom, personalized, or made-to-order goods) may be non-returnable except where required by law. Please refer to our Return Policy or contact us at [CONTACT EMAIL] for details.

All content on the Service — including text, graphics, logos, images, product designs, photographs, and software — is the property of the operator, Crafted By Joanna LLC, or its licensors, and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content without our prior written permission.

All trademarks, service marks, and trade names displayed on the Service are the property of their respective owners and may not be used without permission.

If you submit reviews, comments, images, or other content through the Service ("User Content"), you retain ownership of that content. However, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, display, adapt, and distribute your User Content in connection with operating and promoting the Service.

You represent that you own or have the necessary rights to any User Content you submit and that it does not infringe the rights of any third party or violate any law. We reserve the right, but not the obligation, to review, remove, or refuse any User Content at our discretion.

You agree not to use the Service to:

• Violate any applicable law or regulation;
• Infringe the intellectual property or other rights of any party;
• Transmit any harmful, fraudulent, defamatory, or objectionable material;
• Interfere with or disrupt the Service, servers, or networks;
• Attempt to gain unauthorized access to any part of the Service or its systems;
• Use automated means (such as bots or scrapers) to access the Service without permission; or
• Engage in any activity that could damage, disable, or impair the Service.

We may suspend or terminate your access for any violation of these Terms.

The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or terms of any third-party sites or services. Your use of third-party websites and services is at your own risk and subject to their respective terms and policies. We encourage you to review those policies before engaging with them.

To the fullest extent permitted by law, the Service and all products are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, timely, or error-free, or that any defects will be corrected. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

To the fullest extent permitted by applicable law, in no event shall the operator, Crafted By Joanna LLC, or its owners, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of (or inability to use) the Service or any products purchased.

To the extent permitted by law, our total aggregate liability arising out of or related to these Terms or the Service shall not exceed the amount you paid for the product or order giving rise to the claim.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless the operator, Crafted By Joanna LLC, and its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) any User Content you submit.

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including a breach of these Terms. Upon termination, your right to use the Service will immediately cease.

Provisions of these Terms that by their nature should survive termination — including intellectual property rights, disclaimers, limitations of liability, and indemnification — will continue to apply.

These Terms shall be governed by and construed in accordance with the laws, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Kansas, unless otherwise required by applicable law.

Nothing in this section limits any rights you may have under mandatory consumer protection laws in your place of residence.

We may update or modify these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Changes become effective when posted, unless otherwise stated. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

These Terms, together with any policies referenced herein, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. You may not assign or transfer these Terms without our prior written consent; we may assign our rights and obligations without restriction.

If you have any questions about these Terms, please contact us:

• Business name: Crafted By Joanna LLC
• Email: hello@craftedbyjoanna.com
• Mailing address: Crafted By Joanna LLC 1413 Dean Ave. Junction City, KS 66441

We will do our best to respond to your inquiry in a timely manner.

When you opt in to the Program, you agree to receive recurring automated marketing and informational text (SMS/MMS) messages from us at the mobile number you provide. Messages may include promotions, special offers, product updates, order or account notifications, cart reminders, and similar content. Consent to receive marketing text messages is not a condition of any purchase.

You can join the Program in several ways, which may include:

• Submitting your mobile number through a sign-up form on our website;
• Texting a keyword to our number;
• Providing your number at checkout and checking the applicable consent box; or
• Otherwise giving your express written consent.

By opting in, you represent that you are the account holder or authorized user of the mobile number provided and that you are old enough to consent to receive text messages under applicable law.

Message frequency varies. By opting in, you agree that we may send you recurring messages. We do not guarantee a specific number of messages, and the number you receive may change over time based on your activity and our campaigns. For an estimated cadence, contact us at hello@craftedbyjoanna.com.

Message and data rates may apply. Any fees are charged by and payable to your mobile service provider. Message and data charges depend on your wireless plan and carrier. Please contact your carrier for details about your plan and any applicable charges. We are not responsible for any charges imposed by your carrier.

You can cancel the Program at any time. To stop receiving messages, reply STOP to any message you receive from us. After you send STOP, we will send you a single confirmation message and then stop sending marketing text messages. You may continue to receive non-marketing transactional messages where permitted by law, such as those related to an existing order.

You may also opt out by contacting us at hello@craftedbyjoanna.com or (385) 630-3116. If you opt out through another method, please allow 5 business days for your request to be processed.

For help or more information about the Program, reply HELP to any message, or contact us at hello@craftedbyjoanna.com or (385) 630-3116. Replying HELP will typically return a message with our contact information and program details.

The Program may be available on major wireless carriers. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and is not guaranteed. Carrier participation and availability may change without notice.

If you change or deactivate the mobile number you provided, you agree to promptly notify us so we can update our records and help prevent messages from being sent to a number that has been reassigned to someone else. You can update your information by contacting us at hello@craftedbyjoanna.com.

Your privacy is important to us. Information you provide in connection with the Program will be handled in accordance with our Privacy Policy. We do not sell your mobile phone number or SMS opt-in information for third-party marketing purposes. Please review our Privacy Policy for details about how we collect, use, and share your information.

To receive messages, you must have a compatible wireless device and service plan. We are not responsible for messages that are delayed or not delivered due to factors outside our control, including issues with your device, carrier network, or wireless coverage.

We may update these SMS Terms from time to time. Changes are effective when we post the revised SMS Terms with a new "Last updated" date. Your continued participation in the Program after changes take effect constitutes your acceptance of the updated SMS Terms.

If you have questions about these SMS Terms or the Program, please contact us:

• Email: hello@craftedbyjoanna.com
• Phone / Text: (385) 630-3116
• Mailing address: Crafted By Joanna LLC 1413 Dean Ave. Junction City, KS 66441

We send marketing emails only to people who have given us permission to contact them. You may provide consent in ways such as:

• Entering your email address in a signup form on our website and confirming your subscription.
• Checking a box to opt in to marketing emails during checkout or account creation.
• Signing up in person or at an event.

We do not add you to our marketing list without your consent, and we do not buy or rent email lists. Depending on your location, we may use a double opt-in process (asking you to confirm your subscription via a follow-up email) before sending marketing messages.

There are two broad categories of email we may send:

• Transactional emails relate to a specific action or account activity — for example, order confirmations, shipping updates, receipts, password resets, and responses to your inquiries. These are not marketing messages, and you generally cannot opt out of them while you have an active order or account, because they are necessary to provide the service you requested.
• Marketing emails promote products, sales, or other content. You can unsubscribe from these at any time (see below).

If you opt in to marketing emails, the messages you receive may include:

• New product announcements and restocks.
• Sales, promotions, discount codes, and special offers.
• Seasonal or holiday updates.
• Company news, stories, and behind-the-scenes content.
• Occasional surveys or requests for feedback.

The specific mix of content may vary over time. We try to keep our emails relevant and useful.

We send marketing emails on a periodic basis and try to avoid overloading your inbox. The exact frequency may vary depending on promotions, product launches, and the season. If you'd prefer to hear from us less often, many of our emails include a preferences link where you can adjust how frequently you receive messages, or you can unsubscribe entirely at any time.

You are always in control of the marketing emails you receive. To stop them, you can:

• Click the unsubscribe link at the bottom of any marketing email. This removes you from our marketing list.
• Use the manage preferences or update your preferences link, if available, to change the types or frequency of emails you receive.
• Contact us directly and ask to be removed (see Contact Us below).

After you unsubscribe, please allow a short processing period for the change to take full effect. You may still receive transactional emails related to any active orders or your account, as described above.

To make our emails more relevant, we may group subscribers or tailor content based on information such as past purchases, items viewed, sign-up source, or general location. This helps us send offers and updates that are more likely to interest you. You can opt out of marketing emails at any time regardless of how content is personalized.

We use third-party email and marketing platforms to send messages and manage our subscriber list. These providers process email addresses and related information on our behalf and are expected to protect that information. For more detail on how we handle your personal information generally, please see our Privacy Policy.

We handle the email address and any related information you provide in accordance with our Privacy Policy. We do not sell your email address to third parties for their own marketing. If you have questions about how your data is used, please review our Privacy Policy or contact us using the details below.

We may update this Email Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date above. We encourage you to review this page periodically.

If you have questions about this Email Policy, want to opt out, or need help managing your subscription, contact us at:

• Email: hello@craftedbyjoanna.com
• Phone / Text: (385) 630-3116)
• Mailing Address: Crafted By Joanna LLC 1413 Dean Ave. Junction City, KS 66441

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site operator.

Cookies set by the website you are visiting are called first-party cookies. Cookies set by parties other than the website owner are called third-party cookies. Third-party cookies enable features or functionality provided by another organization (such as analytics, advertising, or embedded content) to be delivered on or through the website.

In addition to cookies, we and our service providers may use related technologies that function in a similar way, including:

• Pixels and web beacons — tiny graphics or code snippets embedded in pages or emails that help us understand activity, such as whether a message was opened.
• Local storage — data stored by your browser (for example, localStorage or sessionStorage) used to remember preferences or improve performance.
• Software development kits (SDKs) — code integrated into mobile or embedded experiences that can perform functions comparable to cookies.

In this policy, references to "cookies" generally include these similar technologies unless stated otherwise.

We use cookies and similar technologies for several reasons, including to:

• Enable the storefront to function and be secure.
• Remember your preferences and settings.
• Keep track of items in your shopping cart and support checkout.
• Understand how visitors interact with the site so we can improve it.
• Measure the performance of our content and, where applicable, our marketing.

Some cookies are strictly necessary for the site to operate. Others are optional and are used only where permitted, or where you have provided consent where required by applicable law.

We group the cookies we use into the following categories. The specific cookies present may vary depending on the features you use and the third-party services active on the storefront.

Strictly Necessary Cookies These cookies are essential to enable you to navigate the site and use its features, such as adding items to a cart, signing in to an account, and completing a purchase. Because these cookies are required for the site to work, they cannot be switched off in our systems.

Functional Cookies These cookies allow the site to remember choices you make (such as language, region, or display preferences) and provide enhanced, more personalized features. They may be set by us or by third-party providers whose services we have added to our pages.

Performance and Analytics Cookies These cookies collect information about how visitors use the site, such as which pages are visited most often and whether users encounter errors. This information helps us measure and improve how the site works. The data collected is typically aggregated and used to understand overall usage patterns.

Advertising and Targeting Cookies Where used, these cookies may be set through the site by us or our advertising partners. They may be used to build a profile of your interests and show you relevant content or ads on this and other sites. They generally rely on uniquely identifying your browser and device.

Some cookies are placed by third parties that provide services on our behalf or that we integrate into the storefront, such as payment processors, analytics providers, hosting and content delivery services, and embedded media or social features.

We do not control the setting of these third-party cookies, and their use is governed by the privacy and cookie policies of those third parties. We encourage you to review the relevant third parties' policies to understand how they use cookies and similar technologies. The specific third-party services in use may change over time as we update the storefront.

Cookies may be either:

• Session cookies, which are temporary and are deleted from your device once you close your browser; or
• Persistent cookies, which remain on your device for a set period of time or until you delete them.

The retention period for any persistent cookie depends on its purpose. Where required, we retain cookie-related data no longer than necessary for the purposes described in this policy or as permitted by applicable law.

You have several options for managing cookies:

Cookie banner or preference tool. Where we display a cookie banner or preference center, you can use it to accept or reject optional cookie categories, and to change your choices at a later time.

Browser settings. Most web browsers allow you to view, manage, delete, and block cookies. You can usually find these controls in your browser's settings or preferences menu. Please note that if you block or delete strictly necessary cookies, parts of the site may not function properly.

Device settings. Mobile devices may offer additional controls, such as the ability to reset advertising identifiers or limit ad tracking.

Opt-out tools. Some analytics and advertising providers offer their own opt-out mechanisms. You may also be able to use industry opt-out resources to manage interest-based advertising.

Because your choices are typically stored in a cookie, you may need to set your preferences again if you clear your cookies, use a different browser, or use a different device.

Some browsers offer a "Do Not Track" (DNT) setting or transmit similar preference signals, such as the Global Privacy Control (GPC). Industry standards for how these signals should be interpreted are not fully settled. Where applicable law requires us to honor a recognized preference signal, we will do so as required. Otherwise, our response to such signals may vary. For more information about how we handle these signals, please refer to our Privacy Policy or contact us using the details below.

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, in our practices, or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about our use of cookies.

If you have questions about this Cookie Policy or our use of cookies and similar technologies, you can contact us:

• Email: hello@craftedbyjoanna.com
• Phone / Text: (385) 630-3116
• Mailing address: Crafted By Joanna, 1413 Dean Ave., Junction City, KS 66441

For more information about how we handle personal information, please review our Privacy Policy.

We are committed to making our website accessible to the widest possible audience, regardless of ability or technology. We believe that everyone deserves an equal, respectful, and welcoming online experience, and we treat accessibility as an ongoing part of how we design, build, and maintain our storefront.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

Conformance with these guidelines helps make the web more user-friendly for everyone. While we strive to meet Level AA across our storefront, accessibility is an ongoing effort and some content may not yet fully conform.

Our ongoing efforts to support and improve accessibility may include:

• Using semantic HTML and clear page structure so content is understandable to screen readers and other assistive technologies.
• Providing text alternatives for meaningful images and non-text content.
• Aiming for sufficient color contrast between text and its background.
• Supporting keyboard navigation for interactive elements.
• Using descriptive links, labels, and headings to aid navigation.
• Designing responsive layouts that adapt to different screen sizes and zoom levels.

We periodically review our storefront and work to address accessibility issues as we become aware of them.

Accessibility is a continuous process rather than a one-time task. As we add new features, products, and content — and as web standards evolve — we work to maintain and improve the accessibility of our storefront.

Some content may not yet fully meet our accessibility goals. This can include third-party content, embedded media, or older material that has not yet been updated. Where we identify barriers, we prioritize fixes and seek reasonable alternatives so that the information or functionality remains available to you.

Our storefront may include content, plugins, or services provided by third parties (for example, payment processors, embedded videos, maps, or social media widgets). We do not always control the accessibility of third-party content. If you encounter a barrier with a third-party feature, please let us know and we will do our best to help you access the information or complete your task through an alternative method.

We welcome your feedback. If you experience any difficulty accessing part of our website, or if you have suggestions for how we can improve, please contact us:

• Email: hello@craftedbyjoanna.com
• Phone / Text: (385) 630-3116]
• Mailing address: Crafted By Joanna, 1413 Dean Ave., Junction City, KS 66441

To help us respond quickly, please include:

• The web address (URL) of the page where you encountered the issue.
• A description of the problem and what you were trying to do.
• The device, browser, and any assistive technology you were using (if known).

We take accessibility feedback seriously and will make reasonable efforts to respond and address the issue within a reasonable timeframe. [OPTIONAL: RESPONSE TIME COMMITMENT]

If you are unable to complete a purchase, access information, or use a feature on our storefront, we want to help. Please reach out using the contact details above and we will work with you to provide the information or complete the transaction through an alternative means, such as by phone, text, or email.

We may update this Accessibility Statement from time to time to reflect changes to our website, technologies, standards, or accessibility practices. When we make changes, we will revise the "Last updated" date above. We encourage you to review this page periodically.

California residents have the right to direct a business not to sell or share their personal information. This is often called the "Do Not Sell or Share My Personal Information" right.

Under the CCPA/CPRA:

• A "sale" means disclosing personal information to a third party in exchange for money or other valuable consideration.
• "Sharing" means disclosing personal information to a third party for cross-context behavioral advertising (targeted advertising based on your activity across different websites or services), whether or not money changes hands.

Exercising this right is free, and we will not discriminate against you for doing so.

Like many online stores, we may use third-party analytics and advertising technologies (such as cookies, pixels, and similar tools). Depending on how these technologies are configured, some of these activities may be considered a "sale" or "sharing" of personal information under the CCPA/CPRA — for example, when advertising or analytics partners receive identifiers to help deliver or measure targeted ads.

We do not knowingly sell or share the personal information of consumers we know to be under 16 years of age without affirmative authorization as required by law.

You can exercise your right to opt out of the sale or sharing of your personal information in any of the following ways:

• Opt-out link / control: Use the "Do Not Sell or Share My Personal Information" link or cookie-preference control available in the store.
• Email: hello@craftedbyjoanna.com
• Phone / Text: (385) 630-3116.
• Mail: Crafted By Joanna, 1413 Dean Ave., Junction City, KS 66441.

Please include enough information for us to locate and process your request (for example, the browser or device you use, and any account email associated with your activity). You may need to renew your opt-out choice if you clear your cookies, use a different browser or device, or if your browser settings change.

We recognize opt-out preference signals sent by your browser or device, such as the Global Privacy Control (GPC), where required by law. When we detect a valid GPC signal, we will treat it as a request to opt out of the sale or sharing of personal information for that browser or device.

Because these signals are tied to a specific browser or device, you may need to enable GPC on each browser and device you use. If you are logged in to an account, we will also apply the opt-out to that account where feasible.

You may use an authorized agent to submit an opt-out request on your behalf. If you use an authorized agent, we may require:

• proof that you gave the agent signed permission to submit the request, and
• verification of your own identity directly with us, where permitted by law.

We may deny a request from an agent who does not provide proof of authorization.

An opt-out of sale or sharing generally does not require us to verify your identity, so we will act on your request promptly.

We aim to process opt-out requests without unreasonable delay and within the timeframe required by applicable law [OPERATOR: insert applicable response window, e.g., 15 business days]. If we are unable to comply with a request, we will explain why.

We will not discriminate against you for exercising any of your privacy rights. This means we will not:

• deny you goods or services,
• charge you different prices or rates, or
• provide you a different level or quality of goods or services

simply because you exercised your right to opt out. We may, however, offer different prices or services where the difference is reasonably related to the value provided by your data, as permitted by law.

In addition to the right to opt out of sale or sharing, California residents may have the right to:

• Know what personal information we collect, use, disclose, and sell or share.
• Access and obtain a copy of their personal information.
• Delete personal information, subject to legal exceptions.
• Correct inaccurate personal information.
• Limit the use and disclosure of sensitive personal information.

For details on how to exercise these rights, please see our main Privacy Policy [OPERATOR: link to Privacy Policy].

Residents of certain other U.S. states may have comparable rights to opt out of targeted advertising, the sale of personal data, and certain profiling under their state privacy laws. Where these laws apply, we honor valid opt-out requests, including recognized universal opt-out signals such as GPC, to the extent required.

To exercise these rights, please use any of the contact methods listed in the "How to Opt Out" section above.

If you have questions about this page or wish to submit a request, contact us:

• Email: hello@craftedbyjoanna.com
• Phone / Text: (385) 630-3116
• Mail: Crafted By Joanna, 1413 Dean Ave., Junction City, KS 66441